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(406) 228-3500
Frances Mahon Deaconess Hospital Frances Mahon Deaconess Hospital

Patient Financial Services

Billing & Insurance Options

When you are injured or ill, the last thing you want to think about is how to pay your bill. Our Patient Financial Representatives are available to make the payment process as easy as possible for you.

For questions regarding your bill, please call your Patient Account Representative listed below:

Please call if your last name begins with:

If you have chosen to be covered by a Medicare Advantage Plan, please bring the insurance card for the plan you have selected to your visit.

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Click here to view our Collection Policy.

Frequently Asked Questions

  1. What types of payment arrangements are available?
    1. Payment in full-you can pay your bill by cash, check, credit card, debit card or online (see below options for online bill pay).
    2. Payment arrangements if you do not have insurance coverage or a balance is left over after your insurance payment.
    3. Equal monthly payment plans available for up to 12 months (based on approval).
    4. Financial Assistance may be available for medically necessary services.
  2. How do I pay my bill online?
    1. Visit www.fmdh.org/patient-portal and sign up for the patient portal to access electronic statements and online bill pay. For questions, please call (406) 228-3555.
  3. What if I don't have insurance?
    1. FMDH offers financial assistance for those who qualify. We can also help you enroll for public assistance programs like Medicaid or Healthy Montana Kids.
  4. Will FMDH send a bill to insurance for me?
    1. If you are insured and have provided us with your current insurance information, we will bill your insurance company.
    2. We allow for 30 days from billing your insurance company to process the claim. After those 30 days if no payment is made, we may ask you for assistance to obtain payment from your insurance company.
    3. You are responsible for charges not covered by your insurance. For more information regarding your benefits including coinsurance, deductible, or other insurance payment amounts, please reach out to your insurance company.
    4. Itemized hospital bills are not automatically sent out. If you'd like to receive a copy of your itemized bill, please contact our office at 406-228-3500.
  5. What happens if my charges are a result of an injury?
    1. FMDH cannot delay billing for services while liability claims, or legal action is pending. Payment in full will be the responsibility of the patient. Upon proper authorization, FMDH will provide records for necessary parties.
  6. What if I can't pay my bill? Do you offer financial assistance?
    1. As a non-profit organization, FMDH provides financial assistance for medically necessary services to uninsured or underinsured patients who qualify under our Financial Assistance Program. Patients seeking financial assistance must fill out an application to be considered for assistance. The financial assistance policy, summary, and application are available at www.fmdh.org/financial-assistance-program or by calling Patient Financial Services. We can assist you with this application if needed, and your personal information will be kept confidential.

Contact Us

Office hours are 8:00 a.m. – 4:30 p.m., Monday through Friday.
For questions regarding your hospital bill or to request a statement, call Patient Financial Services (406) 228-3500

We’re Here to Provide Exceptional Care

Call (406) 228-3500 or visit our patient portal to request an appointment or get your questions answered.