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FAQ

  • Patient Financial Services

      • Payment in full-you can pay your bill by cash, check, credit card, debit card or online (see below options for online bill pay).
      • Payment arrangements if you do not have insurance coverage or a balance is left over after your insurance payment.
      • Equal monthly payment plans available for up to 12 months (based on approval).
      • Financial Assistance may be available for medically necessary services.
    • Visit www.fmdh.org/patient-portal and sign up for the patient portal to access electronic statements and online bill pay. For questions, please call (406) 228-3555.
    • FMDH offers financial assistance for those who qualify. We can also help you enroll for public assistance programs like Medicaid or Healthy Montana Kids.
      • If you are insured and have provided us with your current insurance information, we will bill your insurance company.
      • We allow for 30 days from billing your insurance company to process the claim. After those 30 days if no payment is made, we may ask you for assistance to obtain payment from your insurance company.
      • You are responsible for charges not covered by your insurance. For more information regarding your benefits including coinsurance, deductible, or other insurance payment amounts, please reach out to your insurance company.
      • Itemized hospital bills are not automatically sent out. If you'd like to receive a copy of your itemized bill, please contact our office at 406-228-3500.
    • FMDH cannot delay billing for services while liability claims, or legal action is pending. Payment in full will be the responsibility of the patient. Upon proper authorization, FMDH will provide records for necessary parties.
    • As a non-profit organization, FMDH provides financial assistance for medically necessary services to uninsured or underinsured patients who qualify under our Financial Assistance Program. Patients seeking financial assistance must fill out an application to be considered for assistance. The financial assistance policy, summary, and application are available at www.fmdh.org/financial-assistance-program or by calling Patient Financial Services. We can assist you with this application if needed, and your personal information will be kept confidential.
  • Price Transparency/Information

    • Please call the FMDH Price-Line at (406) 228-3511.
    • Actual charges vary depending upon many factors including, but not limited to:
      • Your physician's treatment choices
      • Actual services rendered
      • The severity of the problem
      • Complexity of the procedure
      • How long the procedure takes
      • Length of the hospital stay
      • Post-operative course
    • Yes, the estimate will include your hospital charges as well as the performing provider, anesthesiologist, etc.
    • Yes, if you have insurance coverage, your insurance policy (including deductibles, network coverage, copays, coinsurance, and out-of-pocket maximums) will help determine the amount you owe. For an estimate based on your insurance policy call the FMDH Price-Line at (406) 228-3511.
    • Call the FMDH Financial Counselor at (406) 228-3633.
  • FMDH Foundation

    • Your generosity benefits your community – family, friends, and neighbors – in various ways. Equipment gifted by the FMDH Foundation enhances patient care in all areas of the hospital as well as other community organizations.

      All of this equipment, purchased with FMDH Foundation funds, benefit people of all ages in many different ways:

      • Surgeons can see more clearly under new surgery lights
      • New mammography equipment detects breast cancer in its earliest stages
      • The pulse oximeter shows blood oxygen levels without drawing blood with a needle
      • The fetal heart monitor tracks a baby’s heartbeat through labor and delivery
    • Many gifts to the FMDH Foundation are designated as a remembrance, such as memorial gifts to remember a friend or loved one who has passed away. For special events, many give honorary gifts to commemorate a birthday, anniversary, or special occasion.

      The FMDH Foundation acknowledges donations in two steps:

      1. A card is sent to the honoree or the family of the deceased telling them about the gift (the gift amount is not disclosed).
      2. The donor(s) receive a thank you letter and receipt.
    • Each person who makes a contribution is automatically a member. Donations are cumulative, and once the sum of $1,000 has been given, a donor becomes a voting member.

      Honorable donors are recognized on the FMDH Foundation’s Corral of Compassion. The wall depicts a pioneer town with a Wagon Train Wall of Honor. The Corral of Compassion lists the names of donors whose contributions total a minimum of $5,000. The corral joins the pioneer wagons ambling down the hall, naming donors who have contributed a minimum of $10,000. Donors who have given $25,000 have a street named in their honor and donors of $50,000 are honored with their own building. The Corral of Compassion can be seen in the Glasgow Clinic hallway.

    • Representatives from across Valley County serve on the FMDH Foundation’s 9-member Board of Directors. This Board sets the FMDH Foundation’s goals and are responsible for investing the Endowment of the Foundation to achieve maximum of growth. The Board also works with organizations requesting support and decides the disbursement of gifts. Board members may serve two, three year terms.

      If you are interested in learning more, please contact the FMDH Foundation Office at (406) 228-3556 or any Board Member.

    • All donations are deposited into an Endowment Fund, unless specified otherwise, where they earn interest and dividends. The Endowment account is never spent, which guarantees that these funds will be available for future generations. As the Endowment builds, the yield of interest and dividends increase, which is deposited to the Gift Account. Funds in the Gift Account support administration costs of the FMDH Foundation and gifting opportunities for FMDH and the Valley County community.

    • Yes! Contributions to the FMDH Foundation are tax deductible because the foundation is a 501(c)(3) non-profit organization. Foundation staff will ensure that you receive proper receipts to use with your tax records as well as a year-end statement.