Excellence is why Frances Mahon Deaconess Hospital maintains accreditation from the Joint Commission. As a Joint Commission accredited hospital, we meet the highest standards for quality in healthcare.
The mission of the Joint Commission is to improve the quality of care provided to the public through the provision of health care accreditation and related services that support performance improvement in health care organizations. The Joint Commission evaluates and accredits more than 19,500 health care organizations in the United States, including hospitals, health care networks, managed care organizations, and health care organizations that provide home care, long term care, behavioral health care, laboratory, and ambulatory care services. The Joint Commission is an independent, not-for-profit organization, and the world's leading health care standards-setting and accrediting body.
The Joint Commission is an independent, not-for-profit, national body that oversees the safety and quality of health care and other services provided in accredited organizations. Information about accredited organizations may be provided directly to the Joint Commission at 1-800-994-6610. Information regarding accreditation and the accreditation performance of individual organizations can be obtained through the Joint Commission's website at www.jointcommission.org.
If you have any unresolved patient safety or quality of care concerns, you may contact the Joint Commission on Accreditation of Healthcare Organizations at www.jointcommission.org or 1-800-994-6610.
July 18, 2004
Chamber of Commerce
740 US Hwy 2E
Glasgow MT 59230
Dear Sir,
My father and I would like to make it well known to the Chamber of Commerce of Glasgow that the hospitality and services offered to us by many of your citizens was excellent and we are very grateful for their help on our recent visit to your city.
On Friday, July 15 th we landed at the Glasgow Airport to stay overnight on our vacation trip. It was very nice that the airport has two courtesy cars. We utilized one of them. Your young airport fuel attendant was very helpful.
On Friday morning we discovered that we had forgotten to pack some medications that we truly needed. In a quick visit to Western Drug, the Pharmacist by the name of Fred was able to place a call to the Madison, WI, Veteran�s Hospital and botain our replacement medications in short order. He even called us at the Cottonwood Hotel when they were ready to go.
Later that Friday morning, my father became ill from several causes related to travel, dehydration, and medications. We had to utilize your 911 � response team. The paramedics were excellent. Clay, and his wife were two paramedic team members� names we remembered. Dr. Gordon Bell in the emergency room was very good as well. The nurse by the name of Elaine has a terrific attitude.
Later that same evening around 10:30 pm, we had to return to the emergency room due to some initially minor pain from the morning incident, which became more intense as the evening progressed. After a few x-rays were taken to rule out any broken bones or fractures, Dr. Jones gave us good news. Dr. Jones and the night nurses were very nice. After our medical work was finished, the emergency room was quiet, and we had a very enjoyable conversation with Dr. Jones on a multitude of topics.
Our visit to your town was very good.
Sincerely,
Jim Lukas
Don Lukas
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