Frances Mahon Deaconess Hospital will be the best place to work, the best place to practice medicine and the best place to receive care in rural America.
To advance the coordinated delivery of health services guided with respect for the individual needs of our patient thereby improving the health of our regional community.
COMMITMENT: Our utmost commitment is to continuously improve the quality of services provided to our customers. It is our intent to be accountable to our customers through an organized quality improvement effort.
COMPASSION: Our first responsibility is to our patients. Our staff will show compassion and be responsive to their needs, regardless or race, creed or ability to pay.
INNOVATION: Creativity and innovation will guide our thinking. Flexibility will be the key to our success in a rapidly changing environment, while remaining responsive to our customers’ needs.
STEWARDSHIP: We will manage our resources- technical, financial, human and natural- to support our commitment to high quality patient care both now and in the future.
COMPETENCE: Our employees are our greatest resource. By our investment in their personal and professional growth, our ability to provide a healing environment for our patients is enhanced.
COMMUNICATION: An essential ingredient to providing quality patient care is communication with patients, with family and with healthcare team members. Our staff will communicate in an open, honest and respectful manner, seeking first to understand before being understood and focusing on the well-being of the patients we serve.
COOPERATION: We believe in building relationships with our community. We work together with schools, businesses and public entities to improve the health of those we serve.